Frequently Asked Questions (FAQ)

Home > Frequently Asked Questions (FAQ)

What services does Soul Trail Journey offer?

Soul Trail Journey specialises in domestic travel across India, offering curated tour packages, customised itineraries, hotel bookings, transport arrangements, spiritual journeys, nature trails, and group tours.

Is Soul Trail Journey a licensed travel agency?

Yes. Soul Trail Journey is a legally registered travel agency and holds a valid Trade Licence issued by the Kolkata Municipal Corporation..
For complete transparency, you may view our Trade Licence by clicking on the link provided here: [Trade Licence].

Do you offer customised travel packages?

Yes. We design customised travel plans based on your interests, travel dates, budget, and special requirements. You may contact us with your preferences, and our team will create a personalised itinerary.

Which destinations do you cover?

We cover a wide range of destinations across India, including hill stations, spiritual centres, heritage sites, wildlife destinations, and offbeat locations.

How can I book a tour with Soul Trail Journey?

You can book a tour by contacting us via phone / whatsapp at +91 94322 05543 / 9027023305 or email. info@soultrailjourney com or through our website enquiry form. Our team will guide you through the booking process step by step.

What information is required to confirm a booking?

To confirm a booking, we usually require:

  • Traveller details
  • Valid government ID
  • Travel dates and preferences
  • Advance payment as per the booking terms mention in the Terms and Conditions.
What is your payment policy?

A booking advance is required to confirm your tour. The balance amount must be paid before the start of the journey, as per the agreed terms shared at the time of booking. You may also refer to our Booking section under Terms and Conditions.

What is your cancellation or refund policy?

Cancellation charges depend on the destination, duration, and services booked. The applicable cancellation policy will be clearly shared with you at the time of booking. You may also refer to our Refund Policy section under Terms and Conditions.

Are your tours suitable for senior citizens and families?

Yes. Many of our tours are senior-friendly and family-friendly. Please inform us in advance about any special needs so we can plan accordingly.

Do you arrange transport and accommodation?

Yes. We arrange comfortable accommodation and reliable transport through trusted partners to ensure a safe and smooth travel experience.

Is travel insurance included in the package?

Travel insurance is not included by default. However, we can assist you in arranging travel insurance on request.

What happens if there is a change in itinerary due to weather or other reasons?

We are not responsible for refunds or compensation if the tour or any part is cancelled or disrupted due to natural hazards, flight/train cancellations, accidents, machinery or transport breakdowns, weather, sickness, landslides, political unrest, acts of God, fire, war, strikes, riots, theft, epidemics, medical or government regulations, or any causes beyond our control. No refunds will be given for unforeseen calamities during the tour. If the tour is extended due to such circumstances, any extra costs must be borne by the passengers.

Are meals included in your tour packages?

Meal inclusions depend on the specific tour package. Details of meals included will be clearly mentioned in your itinerary.

Is it safe to travel with Soul Trail Journey?

Yes. We prioritise traveller safety, comfort, and hygiene, and work only with trusted local partners and service providers.

How do you handle personal information?

We respect your privacy. Your personal information is used only for booking and travel-related purposes and is handled as per our Privacy Policy.

How can I contact Soul Trail Journey for support during travel?

We provide  contact details before the start of your journey. You can reach us during travel for any assistance or emergencies.